Winkler Flyers'
Case Study
See how we’ve solved challenges for seated venues, timed ticketing and general admission events.
Streamlining Ticketing for Canada's Junior A Hockey Scene
How Winkler Flyers Improved Pre-Sales, Operations & Seat Selection with TicketSocket
As the Winkler Flyers geared up to move into a brand-new arena, they needed a modern ticketing system that could match their ambitions—starting with seat selection. A beloved Junior A Hockey team in a small Canadian market, the Flyers host 29 regular-season games plus up to 12 potential playoff matchups. With operations and fan experience top of mind, the Flyers chose TicketSocket to support their next era of growth.
Challenge: Going from Zero to Seamless Ticketing
Before TicketSocket:
The Flyers had never used a digital ticketing system before. They were selling tickets manually and lacked control over seat assignments or pre-sales.
Why Switch:
With a new arena on the horizon, the organization needed a ticketing partner that could introduce assigned seating, support flexible passes, and give them better visibility into sales.
Our Solution 1: Fast Onboarding & Hardware Integration
TicketSocket’s team worked closely with the Flyers to set up their full season, including:
- White-label ticketing pages
- Box office setup with hardware
- Season tickets and 10-pack flex pass configuration
Setup took less than a month from kickoff to go-live.
Our Solution 2: Exhibitor Ticketing & Entry Management
The Flyers used TicketSocket’s exhibitor ticketing tools to handle online and box office sales. Their entry flow was supported by:
- 1 staff member selling tickets at the box office
- 2 staff scanning tickets at entry
- Custom scanning hardware provided by TicketSocket
While initial check-in was slightly slower due to a new system, real-time fixes and optimizations were made to improve scanning times throughout the season.
Our Solution 3: Flexible Ticketing Options Fans Love
TicketSocket enabled the Flyers to offer 10-game flex packs and full-season passes with ease—key to serving families and local fans who prefer flexibility. These upgrades added a more dynamic and user-friendly purchasing experience across both online and offline channels.
Results
Pre-sale Volume
Increased over previous seasons
Ticket-to-Entry Speed
Significantly improved
Seat Selection
Enabled for the first time
Customer Support
“Issues resolved in minutes—not days”
TicketSocket helped the Winkler Flyers get fans used to the new system before opening their new arena—a core operational goal for the season.
What the Client Had to Say
“Excellent customer service. Very responsive. Issues resolved in minutes or hours—not days.”
— Winkler Flyers Management
Looking Ahead: 2025 and Beyond
The Flyers plan to continue using TicketSocket for upcoming seasons and are already looking at new ways to enhance the 10-pack flex passes and season ticket experience.
Ready to upgrade your event operations like Winkler Flyers?
👉 Schedule a demo and see how TicketSocket can support your venue or league:
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