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Legal Terms

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Terms of Service

Terms of Website – Last updated: May 29, 2018

Please read these Terms of Service (“Terms”, “Agreement”) carefully before using the https://www.ticketsocket.com website (the “Website”) operated by TicketSocket, Inc. (“us”, “we”, or “our”). We provide this Website and the data, information, tools, software, updates and similar materials or services (altogether, the “Services”), subject to your agreement to and compliance with these Terms. Your access to and use of the Website is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who wish to access or use the Website. By accessing or using the Website, you agree to be bound by these Terms. If you do not agree and consent to these Terms, please do not use the Website and/or the Services.

Incorporated Terms

The following additional terms are incorporated into this Agreement as if fully set forth herein: • Privacy Policy • Copyright Policy • Complaint Policy

1. Important Notices

A. By using and/or visiting the Website, you represent that you have read, understand, and agree to this Agreement, including our privacy policy published at https://www.ticketsocket.com/privacy (“Privacy Policy”) and incorporated herein by reference. This Agreement and Privacy Policy are subject to the provisions of the European Union (“EU”) General Data Protection Regulation (“GDPR”) and other applicable privacy laws. TicketSocket agrees that under the GDPR, TicketSocket is a data “Controller” and you are a “Data Subject” with certain protected privacy rights concerning your “Personal Data”, and TicketSocket will take commercially reasonable steps to maintain compliance with GDPR requirements.

B. TicketSocket reserves the right to change, modify, add to, or otherwise alter this Agreement at any time, or to change or discontinue any aspect or feature of the Website or Services without notice to you. Such changes, modifications, additions or deletions shall be effective immediately upon their posting on the Website. You agree to review this Agreement periodically to be aware of such revisions. Your use of the Website and/or Services after we post of such changes, modifications, additions or deletions constitutes your acceptance of such changes, modifications, additions or deletions. Notwithstanding the foregoing, we will notify you via email regarding any changes in the Privacy Policy, if you have provided your email address to us.

2. License

A. By using and/or visiting the Website, you represent that you have read, understand, and agree to this Agreement, including our privacy policy published at https://www.ticketsocket.com/privacy (“Privacy Policy”) and incorporated herein by reference. This Agreement and Privacy Policy are subject to the provisions of the European Union (“EU”) General Data Protection Regulation (“GDPR”) and other applicable privacy laws. TicketSocket agrees that under the GDPR, TicketSocket is a data “Controller” and you are a “Data Subject” with certain protected privacy rights concerning your “Personal Data”, and TicketSocket will take commercially reasonable steps to maintain compliance with GDPR requirements.

B. TicketSocket reserves the right to change, modify, add to, or otherwise alter this Agreement at any time, or to change or discontinue any aspect or feature of the Website or Services without notice to you. Such changes, modifications, additions or deletions shall be effective immediately upon their posting on the Website. You agree to review this Agreement periodically to be aware of such revisions. Your use of the Website and/or Services after we post of such changes, modifications, additions or deletions constitutes your acceptance of such changes, modifications, additions or deletions. Notwithstanding the foregoing, we will notify you via email regarding any changes in the Privacy Policy, if you have provided your email address to us.

3. Restrictions

A. You agree that you will not violate any applicable law or regulation in connection with your use of the Website or Services. 

B. You agree that you will not distribute, upload, make available or otherwise publish through the Website or Services any suggestions, information, ideas, comments, causes, promotions, documents, questions, notes, plans, drawings, proposals, or similar materials (“Submissions”) or graphics, text, information, links, profiles, personal information, name, likeness, audio, photos, software, music, sounds, video, comments, messages or tags, or similar materials (“Content”) that:
• are unlawful or encourage another to engage in anything unlawful;
• contain a virus or any other similar programs or software that may damage the operation of our or another’s computer;
• violate the rights of any party or infringe upon any patent, trademark, trade secret, copyright, right of privacy or publicity or other intellectual property right of any party; • are false, inaccurate, fraudulent or misleading; or
• are libelous, defamatory, obscene, inappropriate, invasive of privacy or publicity rights, abusing, harassing, threatening or bullying. 

C. You further agree that you will not do any of the following:
• modify, adapt, translate, copy, reverse engineer, decompile or disassemble any portion of the Website or Services;
• interfere with or disrupt the operation of the Website or Services, including restricting or inhibiting any other person from using the Website or Services by means of hacking or defacing;
• transmit to or make available in connection with the Website or Services any denial of service attack, virus, worm, Trojan horse or other harmful code or activity;
• attempt to probe, scan or test the vulnerability of a system or network of the Website or Services or to breach security or authentication measures without proper authorization;
• take any action that imposes, or may impose, in our sole discretion, an unreasonable or disproportionately large load on our infrastructure;
• harvest or collect the email address or other contact information of other users of the Website or Services;
• scrape or collect content from the Website or Services via automated or large group means;
• submit, post or make available false, incomplete or misleading information to the Website or Services, or otherwise provide such information to us;
• register for more than one user account; or,
• impersonate any other person or business.

D. In addition, although we reserve the right to review, remove or edit any Submissions or Content, we may not routinely screen, monitor, or review Submissions and Content on the Website or Services, including representation made by users of the Website and Service. YOU AGREE THAT WE SHALL NOT BE RESPONSIBLE FOR ANY SUCH INFORMATION. YOUR RELIANCE ON ANY SUCH INFORMATION IS AT YOUR OWN RISK.

E. You agree that you are not licensed to access any portion of the Website or Services that is not public or made accessible for registered users, and you may not attempt to override any security measures in place on the Website or Services.

F. Notwithstanding the foregoing rules of conduct, our unlimited right to terminate your access to the Website or Service shall not be limited to violations of this Restrictions section.

4. Eligibility

A. Some parts or all of the Website or Services may not be available to the general public, and we may impose eligibility rules from time to time. We reserve the right to amend these eligibility requirements at any time. You are not eligible to use the Website or Services if doing so would violate any U.S. law or regulation, including but not limited to export controls or restrictions. 

B. You must be over the age of 18 to register an account on the Website or use the Services. By registering an account or by using the Services, you represent that you meet this minimum age requirement. In any case, you affirm that you are over the age of 13, as the Website and the Services are not intended for use by children under 13. If you are under 13 years of age, then please do not use the Website without the consent of your parent or guardian. Pursuant to 47 U.S.C. Section 230(d), as amended, we hereby notify you that parental control protections (such as computer hardware, software or filtering services) are commercially available that may assist you in limiting access to material that is harmful to minors. More information on the availability of such software can be found through publicly available sources. You may wish to contact your Internet service provider for more information.

5. Fees, Transactions & Payments

A. As more fully described on the Website, access to certain features of the Website or Services may require your payment of fees (“Fees”).

B. If you wish to purchase Services through the Website (each a “Transaction”), you may be asked to supply certain information relevant to your Transaction, including without limitation your credit card number, your credit card verification or other security code, the expiration date of your credit card, and your physical address. TicketSocket will treat any such information provided through the Website in accordance with this Agreement and the Privacy Policy. Verification of information may be required prior to the acknowledgment or completion of any Transaction. You represent and warrant that you have the legal right to use any credit card(s) or other payment means used for purposes of any Transaction.

C. You may be required to register your personal and/or financial information with us in order to use certain areas of the Website or the Services, for example, to access/provide Content or to initiate Transactions. In doing so, you agree that you will provide accurate and complete information. We may refuse to process your information or requested Transactions if we believe that you may be: i) impersonating another person; ii) violating the intellectual property or other rights of any entity; iii) posting content that is offensive; or iv) providing information that we otherwise reject for any or no reason in our sole discretion.

D. We may use a third-party payment processor (the “Payment Processor”) to charge Fees to you through your registered account for use of the Services. The processing of payments will be subject to the terms, conditions and privacy policies of the Payment Processor in addition to this Agreement. We are not responsible for errors made by the Payment Processor. You agree to pay us, through the Payment Processor, all charges for purchases made by you, and you authorize us, through the Payment Processor, to charge your chosen payment provider (e.g., credit card) (your “Payment Method”).

E. We will automatically charge your Payment Method when payments are due, as more fully identified on the Website. If you purchase a subscription for Services, it may result in recurring charges to your Payment Method, and you agree that we may charge such amounts until such a time as your subscription expires, is terminated or you cancel the subscription, depending on the subscription type.

F. WE MAY SUBMIT PERIODIC CHARGES WITHOUT FURTHER AUTHORIZATION FROM YOU, UNTIL YOU PROVIDE PRIOR NOTICE (RECEIPT OF WHICH IS CONFIRMED BY US) THAT YOU HAVE TERMINATED THIS AUTHORIZATION OR WISH TO CHANGE YOUR PAYMENT METHOD. SUCH NOTICE WILL NOT AFFECT CHARGES SUBMITTED BEFORE WE REASONABLY COULD ACT.

G. Your account will be considered delinquent if payment in full is not successful when a charge is initiated. Unless specified in an invoice, amounts due are exclusive of all applicable taxes, levies, or duties, and you will be responsible for payment of all such amounts. If you believe that any specific charge under this Agreement is incorrect, in order to obtain a credit, you must contact us in writing within thirty (30) days after the payment due date, and set forth the nature and amount of the requested correction; otherwise charges are final.

H. In addition to other applicable remedies, we reserve the right to suspend and/or terminate your access to the Services and/or terminate this Agreement if your Payment Method is declined or fails, and your account therefore is delinquent. Charges to delinquent accounts are subject to interest of 1.5% per month on any outstanding balance, or the maximum permitted by law, whichever is less, plus all expenses of collection, including reasonable attorneys’ fees and court costs.

I. If you wish to cancel our Services, you may do so at any time through your account. Any charges incurred prior to cancellation are non-refundable. If you upgrade your subscription, you will be charged the difference in your current subscription and the upgraded subscription at that time, and you will be charged the price for the upgraded subscription on an ongoing basis until cancellation. If you downgrade your subscription, you will be charged the reduced price at the beginning of the next subscription term.

6. Credentials Security

A. You understand and agree that in order to use certain functions of the Website or Services, you may be asked by us to provide certain credentials or other login information (“Credentials”). You are under no obligation to provide Credentials to us; however, if you do, you represent and warrant that you are authorized to provide these Credentials to us for use in connection with the Services, and that the Credentials are and will be true and accurate throughout the Term of this Agreement. By providing your Credentials, you agree that we may store and use the Credentials in accordance with our Privacy Policy.

B. If you are registered with a user account on the Website, you agree to keep your user name and password and/or any other Credentials needed to login to the Website or Services confidential and secure. You are responsible for controlling the access to and use of your account. You understand and agree that we may assume that instructions from an individual associated with your account are authoritative and should be acted upon by us. We are not responsible for any unauthorized access to your account or profile, and any ramifications of such access, and we are not required to take action to disable any account. You agree that you will not bring any action against us arising out of or related to any claimed unauthorized access using your account Credentials.

C. Notwithstanding the foregoing, if we believe that there has been an unauthorized access to your account, we may take reasonable efforts with reasonable speed, to disable or lock your account, or otherwise address your situation. In the event that you would like to report a breach, please contact support@TicketSocket.com with the term “Account Breach Notice” in the subject line.

7. Content Submitted or Made Available to Us

A. You are under no obligation to submit anything to us, and unless otherwise noted, we will not claim ownership of your Content or Submissions. In order for us to provide the Services to you and for promotion of our Services, however, we require your permission to process, display, reproduce and otherwise use Content or Submissions you make available to us. Therefore, if you choose to submit any Content or Submissions (including your name, likeness and other personal information) to the Website or Services, or otherwise make any Content or Submissions available through the Services, you hereby grant to us a perpetual, irrevocable, transferrable, sub-licensable, non-exclusive, worldwide, royalty-free license to reproduce, use, modify, display, perform, distribute, translate and create derivative works from any such Content or Submissions, including without limitation distributing part or all of the Content or Submissions in any media format through any media channels.

B.Notwithstanding the foregoing grant, as further identified in the Privacy Policy, information that you upload or make available for the purpose of using the Services (such as information about your clients, their addresses, financial information, and similar related data) will only be used by us for the purpose of providing the Website and Services to you.

C. By submitting any Content or Submissions to us you hereby agree, warrant and represent that: (a) the Content and Submissions do not contain proprietary or confidential information, and the provision of the Content and Submissions is not a violation of any third-party’s rights; (b) all such Submissions and Content are accurate and true, (c) we are not under any confidentiality obligation relating to the Content or Submissions; (d) we shall be entitled to use or disclose the Content or Submissions in any way; and (e) you are not entitled to compensation or attribution from us in exchange for the Submissions or Content.

D. You acknowledge that we are under no obligation to maintain any information, materials, Content or Submissions that you submit, post or make available to or on the Website or Services. We reserve the right to withhold, remove and or discard any such materials at any time.

8. Content Shared Through the Services

You understand that by sharing information on the Website or Services, and requesting information to be sent through the Services, you may be revealing information about yourself and/or your business that you may include and that may be generated by the Services. You understand and acknowledge that you are fully aware and responsible for the impact of sharing such materials, and you agree that we shall not be held responsible, and we shall be released and held harmless by you from any liability or damages arising out of such conduct.

9. Links to Third Party Websites

For your convenience, the Website contains links to the websites of third parties on which you may be able to obtain information or use services. For example, TicketSocket provides links to social media sites (e.g., Facebook, Twitter, LinkedIn, etc.). Except as otherwise noted, such third party websites, and such information and services are provided by organizations that are independent of TicketSocket. TicketSocket does not make any representations or warranties concerning such websites. TicketSocket has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party websites. In addition, TicketSocket cannot censor or edit the content of any third-party site. Therefore, TicketSocket makes no representation as to the accuracy or any other aspect of the information contained in or on such websites, sources or servers. Your linking to or from any off-site pages or other websites is at your own risk. By using the Website, you expressly relieve TicketSocket from any and all liability arising from your use of any third-party website. Accordingly, TicketSocket encourages you to be aware when you leave the Website and to read the terms and privacy policy of each other website that you visit.

10. Our Intellectual Property

A. Our graphics, logos, names, designs, page headers, button icons, scripts, and service names are our trademarks, trade names and/or trade dress. The “look” and “feel” of the Website or Services (including color combinations, button shapes, layout, design and all other graphical elements) are protected by U.S. copyright and trademark law. All product names, names of services, trademarks and service marks (“Marks”) are our property or the property of their respective owners, as indicated. You may not use the Marks or copyrights for any purpose whatsoever other than as permitted by this Agreement.

B. You acknowledge that the software used to provide the Services, and all enhancements, updates, upgrades, corrections and modifications to the software (the “Software”), all copyrights, patents, trade secrets, or trademarks or other intellectual property rights protecting or pertaining to any aspect of the Software (or any enhancements, corrections or modifications) and any and all documentation therefor, are and shall remain the sole and exclusive property of us and/or our licensors, as the case may be. This Agreement does not convey title or ownership to you, but instead gives you only the limited use rights set forth herein.

C. To the extent that you gain access to or receive any copies of such Software, you agree that you will delete such copies of the Software upon any termination of this Agreement, termination of your use of the Services, or at our request.

11. Term & Termination

A. The “Term” of this Agreement will continue until the Agreement is terminated as provided herein. We reserve the right to terminate this Agreement and/or deny all or some portion of the Website or Services to any user, in our sole discretion, at any time.

B. You may terminate this Agreement at any time by ceasing use of the Website or Services, and by closing your account. Your representations, warranties and indemnification obligations shall survive any termination of this Agreement.

12. Disclaimers & Limitation on Liability

A. We do not represent or warrant that access to the Services will be error-free or uninterrupted, and we do not guarantee that users will be able to access or use the Services, or their features, at all times. We reserve the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Services, or any part thereof, with or without notice.

B. Certain data displayed by the Services relies on the receipt of underlying data from third-party sources. Such data sources may not be real time or accurate, which may result in delays or inaccuracies in the displayed information.

C. The Website or Services may contain typographical errors or inaccuracies, and may not be complete or current. We reserve the right to correct any such errors, inaccuracies or omissions and to change or update information at any time without prior notice.

D. Although we have the right to review, edit, remove or modify information from or on the Website or Services, we may not screen this material or control the sources of this information, and we do not guarantee the accuracy, suitability, completeness, currency, quality, adequacy or applicability of any such information.

E. Circular 230 Disclosure: Pursuant to U.S. Treasury Department Regulations, we are required to advise you that, unless otherwise expressly indicated, any federal tax advice contained in the Website or Services, including attachments and enclosures, is not intended or written to be used, and may not be used, for the purpose of (i) avoiding tax-related penalties under the Internal Revenue Code or (ii) promoting, marketing or recommending to another party any tax-related matters addressed herein.

F. BY USING THE WEBSITE AND/OR SERVICES YOU AGREE AND ACKNOWLEDGE THAT WE PROVIDE THE WEBSITE AND SERVICES “AS IS” AND WITHOUT ANY WARRANTY OR CONDITION, EXPRESS, IMPLIED OR STATUTORY. WE AND OUR PARENTS, SUBSIDIARIES, OFFICERS, DIRECTORS, SHAREHOLDERS, MEMBERS, MANAGERS, EMPLOYEES AND SUPPLIERS, SPECIFICALLY DISCLAIM ANY IMPLIED WARRANTIES OF TITLE, ACCURACY, SUITABILITY, APPLICABILITY, MERCHANTABILITY, PERFORMANCE, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OR ANY OTHER WARRANTIES OF ANY KIND. NO ADVICE OR INFORMATION (ORAL OR WRITTEN) OBTAINED BY YOU FROM US SHALL CREATE ANY WARRANTY.

G. USE OF THE WEBSITE AND/OR SERVICES IS AT YOUR SOLE RISK. WE DO NOT WARRANT THAT YOU WILL BE ABLE TO ACCESS OR USE THE WEBSITE AND/OR SERVICES AT THE TIMES OR LOCATIONS OF YOUR CHOOSING; THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE; THAT DEFECTS WILL BE CORRECTED; OR THAT THE SERVICES ARE FREE OF INACCURACIES, MISREPRESENTATIONS BY USERS, VIRUSES OR OTHER HARMFUL COMPONENTS.

H. TO THE MAXIMUM EXTENT PERMITTED BY LAW, AND EXCEPT AS OTHERWISE PROHIBITED BY LAW, IN NO EVENT SHALL WE OR OUR AFFILIATES, LICENSORS OR BUSINESS PARTNERS (COLLECTIVELY, THE “RELATED PARTIES”) BE LIABLE TO YOU BASED ON OR RELATED TO THE SERVICES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, AND SHALL NOT BE RESPONSIBLE FOR ANY LOSSES OR DAMAGES, INCLUDING WITHOUT LIMITATION DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, EXEMPLARY OR SPECIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH ACCESS TO OR USE OF THE WEBSITE AND/OR SERVICES, EVEN IF WE AND/OR RELATED PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

I. Notwithstanding the foregoing, in the event that a court shall find that any of the above disclaimers are not enforceable, then you agree that neither we nor any of our subsidiaries, affiliated companies, employees, members, shareholders, or directors shall be liable for (1) any damages in excess of $100.00, or (2) any indirect, incidental, punitive, special, exemplary or consequential damages or loss of use, lost revenue, lost profits or data to you or any third party from your use of the Website or Services. This limitation shall apply regardless of the basis of your claim or whether or not the limited remedies provided herein fail of their essential purpose.

J. SOME STATES MAY NOT PERMIT CERTAIN DISCLAIMERS AND LIMITATIONS, AND ANY SUCH DISCLAIMERS OR LIMITATIONS ARE VOID WHERE PROHIBITED.

13. Indemnification

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14. Disputes, Governing Law & Jurisdiction

A. You agree that any claim or dispute arising out of or relating in any way to your use of the Website, Services or any service provided by us, will be resolved solely and exclusively by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify. The Federal Arbitration Act and federal arbitration law apply to this Agreement. The laws of the State of Delaware shall govern this Agreement, and shall be used in any arbitration proceeding.

B.There is no judge or jury in arbitration, and court review of an arbitration award is limited. An arbitrator, however, may award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages), and must follow the terms of this Agreement as a court would.

C. To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim to the following address: TicketSocket, 2901 W. Coast Hwy, Newport Beach, CA 92663 .

D. Arbitration under this Agreement will be conducted by the American Arbitration Association (“AAA”) under its rules then in effect. Payment of all filing, administration and arbitrator fees will be governed by the AAA’s rules.

E. You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a claim proceeds in court rather than in arbitration, we both agree that we have each waived any right to a jury trial.

F. Notwithstanding the foregoing, you agree that we may bring suit in court to enjoin infringement or other misuse of intellectual property or other proprietary rights.

G. To the extent arbitration does not apply, you agree that any dispute arising out of or relating to the Website, Services or us, may only be brought by you in a state or federal court located in Delaware. YOU HEREBY WAIVE ANY OBJECTION TO THIS VENUE AS INCONVENIENT OR INAPPROPRIATE, AND AGREE TO EXCLUSIVE JURISDICTION AND VENUE IN DELAWARE.
You agree to defend, indemnify and hold harmless TicketSocket, its officers, directors, employees and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to reasonable attorney’s fees) arising from: (i) your use of and access to the Website or Services; (ii) your violation of any term of this Agreement; (iii) your violation of any third party right, including without limitation any copyright, property, or privacy right; (iv) any claim that any of your Content or Submissions caused damage to a third party; or (v) any conduct, activity or action that is unlawful or illegal under any state, federal or common law, or is violative of the rights of any individual or entity, engaged in, caused by, or facilitated in any way through the use of the Website or Services. This defense and indemnification obligation will survive this Agreement and your use of the Website and/or Services.

15. General

A. Severability. If any provision of this Agreement is found for any reason to be unlawful, void or unenforceable, then that provision will be given its maximum enforceable effect, or shall be deemed severable from this Agreement and will not affect the validity and enforceability of any remaining provision.

B. Revisions. This Agreement may only be revised in a writing signed by us or posted by us to the Website or Services. In the event that we update this Agreement and you are made aware of the update, your continued use of the Website or Services after the update shall constitute your assent to the updated Agreement.

C. No Partnership. You agree that no joint venture, partnership, employment, or agency relationship exists between you and us as a result of this Agreement or your use of the Website or Services.

D.Assignment. We may assign our rights under this Agreement, in whole or in part, to any person or entity at any time with or without your consent. You may not assign this Agreement without our prior written consent. Any unauthorized assignment shall be null and void.

E. No Waiver. Our failure to enforce any provision of this Agreement shall in no way be construed to be a present or future waiver of such provision, nor in any way affect the right of any party to enforce each and every such provision thereafter. The express waiver by us of any provision, condition or requirement of this Agreement shall not constitute a waiver of any future obligation to comply with such provision, condition or requirement.

F. Notices. All notices given by you or required under this Agreement shall be in writing and addressed to: TicketSocket, 2901 W. Coast Hwy, Newport Beach, CA 92663 .

G. Equitable Remedies. You hereby agree that we would be irreparably damaged if the terms of this Agreement were not specifically enforced, and therefore you agree that we shall be entitled, without bond, other security, or proof of irreparable harm or other damages, to appropriate equitable remedies with respect to breaches of this Agreement, in addition to such other remedies as we may otherwise have available to us under applicable laws.

H. Entire Terms. This Agreement, including the documents expressly incorporated by reference, constitutes the entire Terms between you and us with respect to the Website or Services, and supersedes all prior or contemporaneous communications, whether electronic, oral or written.

Copyright Policy

If you believe in good faith that any materials posted on the Website or accessed via the Services (the “Materials”) infringe any copyright in any work of yours, you agree to contact our “DMCA Copyright Agent” as identified below, hereby designated under the Digital Millennium Copyright Act (“DMCA”) (17 U.S.C. §512(c)(3)), with correspondence containing the following:
• A physical or electronic signature of the owner, or a person authorized to act on behalf of the owner, of the copyright that is allegedly infringed;
• Identification of the copyrighted work claimed to have been infringed;
• Identification, with information reasonably sufficient to allow its location of the material that is claimed to be infringing;
• Information reasonably sufficient to permit us to contact you;
• A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law
• A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed. You agree that if you fail to comply with all of the requirements of this policy, your DMCA notice may not be valid. For any questions regarding this procedure, or to submit a complaint, please contact our designated DMCA Copyright Agent: Copyright Agent TicketSocket, Inc. 2901 W. Coast Hwy, Newport Beach, CA 92663 Attn: Brian Blackman – blackman@ticketsocket.com

Complaint Policy for INFRINGEMENT OF OTHER RIGHTS

If you believe in good faith that any Materials (as defined above) posted on the Website or accessed via the Services infringe any of your rights (including any trademark or privacy rights, but not including rights in copyright as addressed in the Copyright Policy, above), or are otherwise unlawful, you agree to send a notice to support@TicketSocket.com, containing the following information:
• Your name, physical address, e-mail address and phone number;
• A description of the Materials posted on the Website that you believe violate your rights or are otherwise unlawful, and which parts of said Materials you believe should be remedied or removed;
• Identification of the location of the Material on the Website;
• If you believe that the Materials violate your rights, a statement as to the basis of the rights that you claim are violated;
• If you believe that the Materials are unlawful or violate the rights of others, a statement as to the basis of this belief;
• A statement under penalty of perjury that you have a good faith belief that use of the Materials in the manner complained of is not authorized and that the information you are providing is accurate to the best of your knowledge and in good faith;
• Your physical or electronic signature. If we receive a message from you that complies with all of the above requirements, we will evaluate the submission, and if appropriate, in our sole discretion, we will take action. We may disclose your submission to any entity that posted the claimed violative Materials, or any other entity as we deem appropriate. Copyright ©TicketSocket, Inc. All rights reserved. The Website is the property of TicketSocket, and is protected by United States and international copyright, trademark, and other applicable laws. This includes the content, appearance, and design of the Website, as well as the trademarks, product names, graphics, logos, service names, slogans, colors, and designs.

Privacy and Cookies Policy

Effective Date:  December 23, 2022

Welcome to TicketSocket, Inc. of 55 SE 2nd Ave. #13, Delray Beach, FL 33444 (hereinafter “TicketSocket,” “we” or “us”) website at https://www.ticketsocket.com (including all content under the “ticketsocket.com” domain name, and referred to herein as the “Website“). This notice (“Privacy Policy“) supplements and is included as a part of our Website Terms of Service. By accepting the Website Terms of Service, you also agree to this Privacy Policy.

This Privacy Policy explains our online information collection and use practices, and the choices you can make about the way we use such information. Please take the time to read and understand this Privacy Policy so that you can appreciate how we use your Personal Data (as defined below). AS WE UPDATE THE WEBSITE OR EXPAND OUR SERVICES, WE MAY CHANGE THIS PRIVACY POLICY UPON NOTICE TO YOU, HOWEVER, PLEASE REVIEW IT FROM TIME TO TIME.

This Privacy Policy is subject to the provisions of applicable data protection and privacy laws. 

For EEA / UK and Swiss residents:

If you are resident in the European Economic Area (“EEA”) / United Kingdom (“UK”) / Switzerland, we will comply with the EU and UK General Data Protection Regulations (“GDPR”, as applicable) and/or other applicable data protection and privacy laws in the EEA or UK. For the purposes of the GDPR on the Website, TicketSocket is a data “Controller” and you are a “Data Subject” with certain protected privacy rights concerning your “Personal Data.”

If you purchase any tickets from third parties, such as an Event Host (as defined below) using the TicketSocket platform, TicketSocket will be a data “Processor” and the Event Host will be the data “Controller”. We do not control these third-party websites and are not responsible for their privacy statements. When you purchase a ticket, we encourage you to read the privacy policy of the relevant Event Host.

“Personal Data” in this Privacy Policy means any information relating to you as a natural person that can be directly or indirectly related to

you. Personal Data includes name, email address, ID number, location, household information, online ID, and factors specific to your physical, physiological, genetic, mental, economic, cultural or social identity.  Your

 

Personal Data may identify you as a person, and thus is often referred to as Personally Identifiable Information (“PII”) or Personal Information (“PI”). Both PII and PI are included in the term “Personal Data” as used in this Privacy Policy.

  1. Who Collects Your Information On Our Website?

We do. We collect information from you on the Website, and we are responsible for protection of your information.

We have appointed a Data Protection Officer (“DPO”) to manage our privacy obligations. If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact our Data Protection Officer by emailing privacy@ticketsocket.com.

2.    What Information Does TicketSocket Collect?
  1. Requested Information. On various pages on the Website, we may request specific Personal Data about you in order to register you for an account to use our Services, add you to our email list, facilitate payments for and delivery of our Services, or fulfill your requests for information. You may choose not to provide your Personal Data, but then you might not be able to take advantage of some of the features of our Website and We do not collect any Special Category Data (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data) as defined in the GDPR. Nor do we collect any information about criminal convictions and offenses.

The types of Personal Data we collect and save include:

  • Contact and account registration information such as name, email address, physical address, date of birth, and phone number;
  • Financial and transactional information such as bank or credit card information, details about payments to and from you and details of products and Services you have purchased or otherwise obtained from us;
  • Information that you provide in using our Services, such as information about your customers, their addresses, financial information, and similar content you process through the Services;
  • Marketing and Communications Data including your email address, your preferences in receiving marketing from us and our third parties and your communication preferences;
  • Information you provide such as feedback, comments or other messages; and
  • Technical and usage information collected in our logs. Such information may include standard web log entries that contain your IP address, page URL, browser plug-in types and versions, device information and identifier, operating system information, and
    2. Aggregate Information. We may also collect anonymous, non- identifying and aggregate information such as the type of browser you are using, device type, the operating system you are using, and the domain name of your Internet service Aggregated data may be derived from your Personal Data, but is not itself Personal Data and it cannot be used, either on its own or together with other data, to directly or indirectly reveal your identity.
3.    Why Is My Personal Data Being Collected?

 We need to collect your Personal Data so that we can respond to your requests for information / demonstrations or to be added to our emailing lists, and to process your requests for access to accounts and payment for our Services. We also collect aggregate information to help us better design the Website. We collect log information for monitoring purposes to help us to diagnose problems with our servers, administer the Website, calculate usage levels, and otherwise provide services to you. Further details on why your Personal Data are being collected and our legal basis for doing so under GDPR (for EEA/UK/Swiss residents) are provided in Section 15, below.

4.    How Do We Use the Information We Collect?
  1. We use the Personal Data you provide for the purposes for which you have submitted it including:
    • Responding To Your Inquiries, Feedback and Fulfilling Your Requests. We may use your Personal Data to respond to your inquiries and feedback, and to fulfill your requests for
    • Creating and Maintaining Your User Account. We use your Personal Data to create and maintain an account for you to allow you to purchase and use the Services we make available on the
    • Subscribing To and Paying For Our Services. We use your Personal Data to add your subscriptions to our Services, and process your payment for these Services.
    • Purchasing Tickets or Admission to an Event or Venue. We may process your payment details as part of our Services so that you can purchase a ticket directly from an Event Host.
    • Participating in Special Promotions.
    • Communicating With You About Our Services. We may use your Personal Data to send you marketing information about new Services and other items that may be of interest to you.
    • Sending Administrative Emails. We may use your Personal Data to send you emails to: (a) confirm your account and your other Personal Data, (b) process your transactions to purchase our Services, (c) provide you with information regarding the Website, or (d) inform you of changes to this Privacy Policy, our Terms of Service, or our other
  1. We may use anonymous aggregated information that we collect to improve the design and content of our Website, and to enable us to personalize your Internet We also may use this anonymous aggregated information to analyze how our Website is used, analyze industry trends, as well as to enable us to offer new programs or services.

 

5.    What Are Your Choices Regarding Our Marketing Materials?

We strive to provide you with choices regarding certain Personal Data uses, particularly around marketing and advertising. When required under law (including the GDPR), we will obtain your consent to send you marketing and advertising materials. In general, we will provide a button, checkbox or other means where you affirmatively opt-in to receive marketing emails or other communications from us. You can change your preferences or ask us to stop sending you marketing messages and/or remove your email from our mailing lists by contacting us at privacy@ticketsocket.com or by following the instructions within the marketing messages that you have received.

6.    Do We Share Your Personal Data?
  1. In general, we will not share your Personal Data except:
  • for the purposes for which you provided it;
  • with your consent;
  • as may be required by law, for example with our professional advisors, lawyers, insurers, regulators and other authorities, or as we think necessary to protect our organization or others from injury (e.g., in response to a court order or subpoena, in response to a law enforcement agency request, or when we believe that someone is causing, or is about to cause, injury to or interference with the rights or property of another);
  • on a confidential basis with persons or organizations with whom we contract, such as our suppliers, to carry out internal site operations or as necessary to render the Services;
  • with our business partners only in compliance with relevant data protection laws; or
  • for marketing purposes with your consent with our affiliates including without limitation Ice Cream Social, LLC (http://icecreamsocial.io/).

We may also share aggregate anonymous information with others, including affiliated and non-affiliated organizations.

Finally, we may transfer your Personal Data to our successor-in-interest in the event of an acquisition, sale, merger or bankruptcy. If a change happens to our business, then the new owners may use your Personal Data in the same way as set out in this Privacy Policy.

  1. If you obtain event tickets through our Services you will generally do so where we operate “behind the scenes” for the organization from whom you purchased the ticket, such as an entertainment organization, sports organization or venue (each, an “Event Host“). If you wish to purchase tickets to an event and also remain anonymous, you must purchase your tickets in person, directly through the Event Host’s box office or other process the Event Host may make Event Hosts are not subject to the provisions of this Privacy Policy and will have their own privacy policy to describe how they handle your Personal Data. When you purchase tickets to an event, you should read and become familiar with the privacy policies of the Event Host. We have no control over the use of your Personal Data by any Event Host, and you agree that we are not liable for any use of your Personal Data by an Event Host. If you have special preferences concerning use of your Personal Data by an Event Host, you must communicate those preferences directly to that Event Host.
7.    What Categories of Personal Data Do We Share?

We share only the categories of Personal Data required for us to carry out our internal operations or as necessary to render our Services that you have requested. These categories include your contact and registration information, financial and transaction information, information you process through our Services, and your technical and usage information. As discussed above, the categories of third parties with whom we may share such Personal Data include our service providers, suppliers, business partners, affiliates and professional advisors, as well as law enforcement.

8.    Are There Other Ways My Personal Data Could Be Shared?

You may elect to share certain Personal Data with individuals or with the public via your use of the Website. In this case, you will control such sharing. For example, the Website features links on the Website may make it possible for you to publicly share information via social media such as Facebook, Instagram or Twitter. Be aware that when you choose to share any information online with anyone, including friends, public officials, or the public at large, you may be disclosing sensitive information, or information from which sensitive information can be inferred. Always use caution when sharing information through the Website. You understand and agree that TicketSocket is not responsible for any consequences of your sharing of information through and beyond the Website. We do not control Facebook, Instagram or Twitter or any other third-party websites and are not responsible for their privacy policies. When you leave our Website, we encourage you to read the privacy policy of every website you visit.

9.    How Can You Access and Control Your Information?

After registering for an account on the Website, you may log-in to the account and edit your Personal Data in your profile. For instructions on how you can further access your Personal Data that we have collected, or how to correct errors or inaccuracies in such information, please send an e- mail to privacy@ticketsocket.com.

We will also promptly stop using your Personal Data and remove it from our servers and database at any time upon your e-mail request. To protect your privacy and security, we will take reasonable steps to help verify your identity before granting access, making corrections or removing your information. Again, please send an e-mail to privacy@ticketsocket.com to make your request.

10.  How Do We Store and Protect Your Information?
  1. After receiving your Personal Data, we will store it on our Website systems for future use. We have physical, electronic, and managerial procedures in place to safeguard and help prevent unauthorized access, maintain data security, and reasonably use the information we collect. Unfortunately, no data transmission over the Internet or data storage solution can ever be completely secure. As a result, although we take industry-standard steps to protect your information (e.g., strong encryption), we cannot ensure or warrant the security of any information you transmit to or receive from us or that we store on our or our service providers’ systems.
  2. If you are visiting the Website from outside of the USA, you understand that your connection will be through and to servers located in the USA, and the information you provide will be transferred outside your local location (e.g., the EEA/UK), and will be securely stored in our web servers and internal systems located within the USA.
  3. For EEA/UK/Swiss citizens: Whenever we transfer your Personal Data outside of the EEA, Switzerland or UK, we ensure a degree of protection is afforded to it that is similar to that of the EEA, Switzerland or UK by ensuring at least one of the following safeguards is implemented:
    • We will only transfer your Personal Data to countries that have been deemed to provide an adequate level of protection for Personal Data under EEA or UK laws.
    • Where we use certain service providers, we may use specific contracts approved under EEA or UK laws which give Personal Data the same protection it has in EEA or UK.

      4. We will only retain your Personal Data for as long as is reasonably necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting We may retain your Personal Data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
      5. We store our logs and other technical records indefinitely (or where they contain personal data, for as long as we have a legitimate reason to keep that information in light of the purpose for which it was provided).

 

11. Cookie Policy: How Do We Use Cookies And Other Network Technologies?
  1. To enhance your online experience with us, our Website may presently or in the future use “cookies.” Cookies are text files that our web server may place on your hard disk to store your preferences. We may use session, persistent, first-party and third-party cookies. Cookies, by themselves, do not tell us your e-mail address or other Personal Data unless you choose to provide this information to Once you choose to provide Personal Data, however, this information may be linked to the data stored in a cookie. We have summarized the types of cookies in Section 11.D, below.
  2. We or our service providers may also use “pixel tags,” “web beacons,” “clear GIFs” embedded links, and other commonly used information- gathering tools in connection with some pages on our Website and HTML-formatted email messages for such purposes as compiling aggregate statistics about Website usage and response A pixel tag is an electronic image (often a single pixel), that is ordinarily not visible to website visitors, and may be associated with cookies on visitors’ hard drives. Pixel tags allow us and our service providers to count users who have visited certain pages of our Website, to deliver customized services, and to help determine the effectiveness of our Website and Services. When used in HTML-formatted email messages, pixel tags can inform the sender of the email whether and when the email has been opened. Please note that we do not use or set these types of technologies on the websites of Event Hosts. When you purchase a ticket from an Event Host, please read the privacy and cookies information provided by the Event Host to understand how they use these types of technologies.
  3. As you use the Internet, you leave a trail of electronic information at each website you This information, which is sometimes referred to as “Visitor Data”, can be collected and stored by a website’s server. Visitor Data can reveal the type of computer and browsing software you use and the address of the website from which you linked to our Website. We may use Visitor Data as a form of non-Personal Data to determine how much time visitors spend on each page of our Website, how visitors navigate through our Website, and how we may tailor our web pages to better meet the needs of visitors. We will only use this information to improve our Website.
  4. The types of cookies that we may use on our Website include the following:
    • Strictly necessary cookies. These are cookies that are required for the operation of our They include, for example, cookies that enable you to log into secure areas of our Website, use a shopping cart or make use of e-billing services.
    • Analytical/performance cookies. These cookies allow us to recognise and count the number of visitors and to see how visitors move around our Website when they are using it. This helps us to improve the way our Website works, for example, by assisting users in easily finding what they are looking for.
    • Functionality cookies. These cookies are used to recognise you when you return to our Website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
    • Targeting cookies. These cookies record your visit to our Website, the pages you have visited and the links you have We may use this information to make our Website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

 

5. Our Use of Cookies. We do not use or set cookies on the websites of Event Hosts. When you purchase a ticket from an Event Host, please read the privacy and cookies information provided by the Event Host to understand how they use cookies. You can find more information about the individual cookies we use on our own Website, and the purposes for which we use them, in the table below:

 

Cookie Name

Purpose

 

adroll adroll_fpc adroll_shared

These cookies are used to identify visitors across visits and devices. They are used by AdRoll.com to allow us to engage in real-time bidding for our advertisements so that we can present relevant advertising on third party sites.

 

 

 

 

ar_v4

This cookie is associated with the DoubleClick advertising service from Google, and helps tracking conversion rates for ads.

 

_fbp

This cookie is used by Facebook to connect us to their advertisement products such as real time bidding for our advertisements so that we can present relevant advertising on Facebook.com.

cli_user_preference

The cookie is used to store the yes/no selection the consent given for cookie usage. It does not store any personal data.

viewed_cookie_policy

The viewed_cookie_policy cookie is set to “yes” when the Cookie law info bar has been viewed and accepted. The cookie is used to store whether or not you have consented to the use of cookies. It does not store any personal data.

    

 

6. Third Party Our Website uses the following third party tools.

  • We use the PipeDrive tool to assist with our Customer Relationship Management (“CRM”) Please view the PipeDrive Privacy Policy and GDPR description at the following URLs:

https://www.pipedrive.com/en/privacy

https://support.pipedrive.com/hc/en-us/articles/360000335129-Pipedrive- and-GDPR

  • We use the AutoPilotHQ Marketing Automation Software tool to automate our marketing and CRM activities. Please view the AutoPilotHQ Privacy Policy and GDPR description at the following URLs:

https://www.autopilothq.com/legal/privacy-policy

https://www.autopilothq.com/blog/what-is-gdpr/

Please note, again, that we do not use or set third party tools on the websites of Event Hosts. When you purchase a ticket from an Event Host, please read the privacy and cookies information provided by the Event Host to understand how they use these types of technologies.

G.      How To Manage Cookies

You may manage, disable and remove cookies from your computer using the following methods:

  • Modify your browser settings:
    • Please follow the instructions provided by your browser to manage, disable or remove cookies.
    • Please be careful in making your By blocking the receipt of all cookies indiscriminately, including the technical ones, without providing a specific exception for the Website, you may no longer able to surf the Website or to benefit, in whole or in part, from its functionalities. Furthermore, removing the technical cookies could remove the preferences set up by using the Website so that you could no longer find products or services you expect to see.
  • Use our interactive banner:
    • In order to disable first party profiling cookies and/or identifiers (i.e., those cookies that we directly install), you can simply edit your preferences using the interactive banner that is displayed on our Website homepage. Your choice to disable the use of these cookies will not have any consequences on your ability to surf the Website or use its functionalities. You may reinstate cookie functionality at any

 

By clicking “Accept” on the cookie consent box on our interactive banner when you first access our Website, you accept our use of cookies.

In order to disable the third parties cookies or identifiers, please see the privacy policies of those third parties.

12. Collection of Information by Others

Our Website may include links that take you to certain third party

websites. Please check the privacy policies of these other websites to learn how they collect, use, store and share information that you may submit to them or that they collect.

13. Children and Young People’s Information

We do not knowingly collect any information from any minors, and we comply with all applicable privacy laws including the GDPR, CCPA, USA Children’s Online Privacy Protection Act (“COPPA”) and associated Federal Trade Commission (“FTC”) rules for collecting Personal Data from

minors. Please see the FTC’s website (www.ftc.gov) for more information. If you have concerns about this Website or its Services, wish to find out if your child has accessed our Services, or wish to remove your child’s Personal Data from our servers, please contact us

at privacy@ticketsocket.com. Our Website will not knowingly accept Personal Data from anyone under 13 years old without consent of a parent or guardian. In the event that we discover that a child under the age of 13 has provided Personal Data to us, we will make efforts to delete the child’s information in accordance with the COPPA. If you believe that your child under 13 has gained access to our Website without your permission, please contact us at privacy@ticketsocket.com.

14.  California Privacy Rights; Virginia Privacy Rights
  1. California. The California Consumer Privacy Act (as amended, the “CCPA”) enhances privacy rights and consumer protection for residents of Under the CCPA, California residents have the rights to: 1) know what Personal Data are being collected about them in the preceding twelve (12) months; 2) know if their Personal Data are sold or disclosed in the preceding twelve (12) months, and to whom; 3) say ‘no’ to the sale of their Personal Data; 4) access and request deletion of their Personal Data; and 5) receive equal service and price from businesses, even after exercising the foregoing privacy rights. California law allows California residents to request information regarding our disclosures in the preceding twelve (12) months, if any, of their Personal Data to third parties. Further, in accordance with the CCPA we provide a specific ‘Do Not Sell My Personal Information’ link on our Website where you may specifically opt out of any sale of your Personal Data by us. To request access or deletion of your Personal Data, please contact us

at privacy@ticketsocket.com with “Request for Privacy Information” in the subject line. Please include enough detail for us to locate your file to include your name, email address, and username, if any. After verifying your identity, we will provide you with the requested information within forty-five (45) days of receipt. We reserve our right not to respond to requests submitted to an address other than the one posted in this notice. Please note that the CCPA law does not cover all information sharing. Our disclosure only includes information covered by the CCPA.

 

  1. Virginia. The Virginia Consumer Data Protection Act (“CDPA”) enhances privacy rights and consumer protection for residents of

 

Virginia.  Under the CDPA, Virginia residents have the rights as consumers to: 1) confirm whether or not we are processing Personal Data as a controller of information, and access it; 2) correct any inaccuracies in such Personal Data we may hold; 3) delete Personal Data; 4) obtain a copy of the Personal Data in a portable format (to the extent technically feasible); and 5) opt out of our processing of the Personal Data for purposes of targeted advertising, sale, or profiling in furtherance of decisions that produce legal or similarly significant effects concerning the consumer. To exercise these rights, please contact us at privacy@ticketsocket.com with “Request for Privacy Information – Virginia” in the subject line. We will respond to each consumer request at no charge, up to twice annually, but reserve the right to charge fees under circumstances permitted under the CDPA. Please include enough detail for us to locate your file to include your name, email address, and username, if any. We will provide you with the requested information within forty-five (45) days of receipt, or will let you know if additional information is required, or if additional time is needed to respond to you. We reserve our right not to respond to requests submitted to an address other than the one posted in this notice. If we decide not to take action on your request, then within thirty (30) days after we send you our decision you may appeal that decision to the president of our company by sending an email to privacy@ticketsocket.com with “Virginia CDPA Notice of Appeal” in the subject line. We will issue a written decision within sixty (60) days after we receive that Notice of Appeal. Please note that the CDPA does not cover all information which may be shared with us. Our disclosure only includes information covered by the CDPA.

 

15. For EEA/Switzerland / UK Residents
  1. Your Legal Rights

If you are an EEA/Switzerland/UK resident, under the data protection laws that apply to you, you may contact us at privacy@ticketsocket.com to exercise your rights to:

  • Request access to your Personal Data (commonly known as a “data subject access request”). This enables you to receive a copy of the Personal Data we hold about you and to check that we are lawfully processing it.
  • Request corrections of the Personal Data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of any new data you provide to us.
  • Request erasure of your Personal Data. This enables you to ask us to delete or remove Personal Data where there is no good reason for us to continue to process it. You also have the right to ask us to delete or remove your Personal Data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your Personal Data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons of which we will notify you, if applicable, at the time of your request.
  • Object to processing of your Personal Data where we are relying on a legitimate interest (or those of a third party), and you object to this processing as you feel it impacts your fundamental rights and freedoms. You may also object to our processing your Personal Data for direct marketing purposes. In some cases, we may deny your objection if we can demonstrate that we have compelling legitimate grounds to process your information which override your rights and
  • Request restriction of processing of your Personal You may request us to suspend the processing your Personal Data in the following scenarios:
    • If you want us to establish the data’s
    • Where our use of the data is unlawful but you do not want us to erase it.
    • Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
    • You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use
  • Request the transfer of your Personal Data to you or to a third Upon request, we will provide to you, or a third party you have chosen, your Personal Data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information that you initially consented for us to use, or that we used in performing our obligations under a contract with you.
  • Withdraw consent at any time where we are relying on consent to process your Personal Data. This withdrawal will not, however, affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
  • Make a complaint to a regulator. You have the right to make a complaint at any time to your local supervisory authority with regard to data protection We would, however, appreciate the chance to deal with your concerns before you approach any supervisory authority, so please contact us in the first instance.

    2. Purposes / Legal Basis For Which We Will Use Your Personal Data For EEA/Swiss/UK residents, data protection laws require us to explain to you our legal basis for using your Personal Data. Most commonly, we will use your Personal Data under the following legal bases:
    • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests;
    • Where we need to perform our obligations under a contract we are about to enter into, or have entered into with you; and
    • Where we need to comply with a legal

Generally, we do not rely on consent as a legal basis for processing your Personal Data although we will get your consent before sending direct marketing communications to you via email if we are contacting you using details other than your corporate email address. You have the right to withdraw consent to marketing at any time by contacting us.

 

Purpose/Activity

Type of Personal Data

Lawful basis for processing

To process your payment to purchase tickets from an Event Host

Credit/debit card details

Performance of a contract between you and Event Host

To register you as a new customer and to create and maintain your account

Name, email address, address, username, password, date of birth, and phone number

Performance of a contract between you and Event Host

To process and deliver your order for our Services including:

(a) Manage payments, fees and charges; and

(b) Collect and recover money owed to us

Name, email address, address, date of birth, phone number, credit/debit card details and transaction history.

Performance of a contract between you and Event Host

 

Necessary for our legitimate interests (to recover debts due to us)

To manage our relationship with you which will include:

(a) Notifying you about changes to our terms or Privacy Policy

Name, username, email address and transaction history.

Necessary to comply with a legal obligation

Necessary for our legitimate interests (to keep our records updated and to

 

(b) Asking you to provide feedback

 

study how customers use our products/services)

To deal with any enquiries, correspondence, concerns or complaints you have raised

Name, username, email address, and information about the issue raised

Legitimate interests – to allow us to respond and deal with any queries, correspondence, concerns or complaints raised by you

To administer and protect our business and the Website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)

Name, username, email address, standard web log entries that contain your IP address, page URL, browser plug-in types and versions, device information and identifier, operating system information, and timestamp

Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)

Necessary to comply with a legal obligation

To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you

Name, username, email address, standard web log entries that contain your IP address, page URL, browser plug-in types and versions, device information and identifier, operating system information, and timestamp

Consent, when required

 

Necessary for our legitimate interests in providing our website and promoting our business

To use data analytics to improve our Website, products/Services, marketing, customer relationships and experiences

Name, username, email address, standard web log entries that contain your IP address, page URL, browser plug-in types and versions, device information and identifier, operating system information, and timestamp

Necessary for our legitimate interests (to define types of customers for our products and Services, to keep our Website updated and relevant, to develop our business and to inform our marketing strategy)

 

To make suggestions and recommendations to you about products or Services that may be of interest to you

Your name and email address

Consent, when required

 

Necessary for our legitimate interests in providing our website and promoting our business

 

16.  Changes to this Policy

Because our business needs may change over time, we reserve the right to modify this Privacy Policy. If at any time in the future we plan to use your Personal Data in a way that differs from this Privacy Policy, we will revise this Privacy Policy as appropriate. In the event of a change to our Privacy Policy, we will email the updated policy to the email address that you provided to us. Your continued use of the Website following our notice of changes to this Privacy Policy means you accept such changes.

17. Our Contact Information

If you have any questions or concerns about this Privacy Policy, please contact our Data Protection Officer via e-mail at privacy@ticketsocket.com. Copyright © TicketSocket, Inc. All rights reserved. The Website is the property of TicketSocket, Inc. and is protected by United States and international copyright, trademark, and other applicable laws. This includes the content, appearance, and design of the Website, as well as the trademarks, product names, graphics, logos, service names, slogans, colors, and designs.

Do Not Sell My Personal Information (California)

California Consumer Privacy Act Requests Web Form effective January 1st, 2020

This page contains a webform for California residents to submit requests pursuant to the California Consumer Privacy Act (‘CCPA’) to TicketSocket and its affiliates and subsidiaries. This page describes the information we need to identify you in our records or verify your identity in order to respond or process your request, when you can expect a response, and other important information. Please note you will be required to verify your email address. Right to Know. You have the right to request information about the categories of personal information we have collected about you, the categories of sources from which we collected the personal information, the purposes for collecting the personal information, the categories of third parties with whom we have shared your personal information, and the purpose for which we shared your personal information (‘Categories Report’). You may also request information about the specific pieces of personal information we have collected about you (‘Specific Pieces Report’). In order to verify your identity to honor these requests, we may require the following information from you: If you would like a Categories Report, we will verify your identity by asking you to provide your full name, email address, and billing address. If you would like a Specific Pieces Report, we will verify your identity by asking you to provide your name, email address, and billing address as well as a signed declaration under penalty of perjury verifying your identity. Right to Delete. You have the right to request that we delete your Personal Data that we have collected from you. In order to verify your request, we will require you to provide your full name, email address, and billing address. Right to Opt Out. If we determine that we have sold any of your personal information in the last 12 months as the term ‘sale’ is defined by the CCPA or by Delaware law, then you have the right to opt out of the sale of your personal information. We will ask you for more limited information about you in order to process your request: For any information we have connected to your name, we need you to provide your full name and email address so we can identify and opt out the correct person. You may opt out of online tracking and behavioral advertising at http://www.networkadvertising.org/choices/ and http://www.aboutads.info/choices. You may also delete cookies or decline new cookies, which will prevent your device or browser from being recognized (though note that deleting or declining cookies may prevent cookies designed to stop information sharing and tracking from being effective). You will need to repeat this process for any devices and browsers you have used to interact with TicketSockets. Authorized Agents: You may use an authorized agent to exercise your rights on your behalf. If you are making any of the requests above through an authorized agent, we will request written authorization from you and will seek to verify your identify in the manners stated above (depending on the request type) or we will accept a legal Power of Attorney under the California Probate Code to the authorized agent. To make a request using an authorized agent, please email the Power of Attorney to privacy@ticketsocket.com. Timing: We will process to a Request to Opt Out within 15 days. We will respond to Requests to Delete and Requests to Know within 45 days, unless we need more time in which case we will notify you and may take up to 90 days total to respond to your request. Additional Information: If you make a Request to Delete, we will not delete personal information on archived or backup systems until the archived or backup system is next accessed or used. We will maintain records of requests that are made that include the date of request, nature of request, manner in which the request was made, the date of our response, the nature of our response, and the basis for any denial of the request if it is denied in whole or part. This Webform allows you to exercise your rights with respect to information held by TicketSocket. If we have shared your information with a Business Partner as permitted under our privacy policy (for example a licensor of the product you purchased), you must contact such Business Partner directly to exercise your rights in relation thereto).

Contact Us

If you have any questions about your Event, please contact the Event Organizer.

If you believe you’ve discovered a potential vulnerability, please let us know by emailing us at security@ticketsocket.com

Incorporated Terms

Important Notices
License
Restricitions
Eligibility
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Do Not Sell My Personal Information (California)