Earn More Revenue and Boost Customer Trust with Protect Group + TicketSocket
When event organizers think about increasing revenue, their minds often jump to boosting ticket sales or raising prices. But what if there was a way to earn more without altering your marketing spend or product pricing—while also delivering a superior customer experience?
That’s exactly what Protect Group—now integrated into the TicketSocket platform—enables you to do. It’s not just a refund solution. It’s a brand reputation enhancer, a sales booster, and a customer trust magnet—all rolled into one.
In this article, we’ll explore:
- What Protect Group is and how it works
- The benefits to your customers
- The revenue opportunity for your business
- How to activate it with minimal lift
What Is Protect Group?
Protect Group is a global refund protection platform built specifically for event-driven businesses. It allows your customers to opt in for Refund Protect, giving them the flexibility to cancel their ticket under a wide range of emergency circumstances and get a fast, seamless refund—often within minutes.
But here’s the kicker: this add-on protection generates new revenue for your business. TicketSocket clients earn a cut of every Refund Protect transaction. And the integration? It’s already built into your platform.
Why This Matters to TicketSocket Clients
TicketSocket has always led with total brand control, customer data ownership, and direct revenue access. Protect Group complements those principles perfectly:
- White-label experience: The Refund Protect option blends into your booking flow with your brand front and center
- Data stays yours: No third-party remarketing or data sharing
- Extra earnings: A new income stream that doesn’t require extra ticket inventory, staffing, or advertising
It’s revenue with almost no cost—and your customers benefit too.
The Customer Experience That Sells Itself
Today’s eventgoer wants flexibility. And they expect it—especially after the volatility of the past few years. With Protect Group, you give them peace of mind that if life happens, they won’t lose their investment.
Examples of covered circumstances include:
- Unexpected illness or injury
- Family emergencies
- Travel disruption
- And more (as dynamically assessed and priced by Protect Group’s AI)
It’s a customer-centric service that increases purchase confidence—leading to higher conversion rates and larger order values.
“Fastest refund ever! Seriously, it was less than ten minutes from submission. Incredible!” — AJ, July 2024
“I got my refund in seconds. Thank you so much!” — Mitch I., Philippines
“Instant attention—prompt refund. What’s not to like?” — Sharron K., USA
Revenue at No Risk
Here’s the part that excites event organizers: Refund Protect is not only loved by customers—it also makes you money.
Let’s break it down:
- Revenue from opt-ins: Customers pay a small fee to add refund protection to their order. You keep a cut
- No refund liability: Refunds are processed and covered by Protect Group
- No added staffing: Their multilingual customer service handles everything
- No technical burden: The feature is already embedded in your TicketSocket booking flow
Example Scenario:
- Annual ticket sales: $2 million
- 10% of customers opt into Refund Protect
- Average protection fee: 10% of ticket price
That’s a potential $200,000 in annual transaction value from Refund Protect—and a significant portion of that becomes pure margin for your business.
Easy Setup in Just 3 Steps
Protect Group is already integrated with TicketSocket’s platform. All that’s left is for you to activate it:
- Talk to your TicketSocket account manager
- Sign up with Protect Group and GoCardless to automate payments and invoicing
- Go live and start earning
From there, it’s set-and-forget: Protect Group handles the rest.
What Makes Protect Group Different
There are other refund protection tools, but Protect Group’s platform stands out with:
- AI-Driven Personalization: Tailors refund protection pricing and content in real time for each user
- Dynamic Widget Integration: Seamlessly embedded in your checkout
- Global Scalability: Used by over 400 partners across 80+ countries
- Instant Refunds: Over 90% of refunds are automated and processed within 2 hours
- Human Support When Needed: 24/7 multilingual customer service
It’s not just a plugin—it’s a competitive advantage.
Protect Group + TicketSocket: A Perfect Fit
TicketSocket’s mission is to empower event organizers with full control over their ticketing platform—from brand to revenue. Protect Group aligns seamlessly with that mission:
- Keep your branding and domain control
- Maintain ownership of your data
- Generate new revenue without new inventory
- Increase customer confidence and satisfaction
Best of all, it’s a solution that improves outcomes for everyone:
- You increase sales and earnings
- Your customers feel secure buying from you
- We all build more resilient event experiences
Final Thoughts: Say Yes to Smarter Revenue
Adding Protect Group to your event flow is a no-brainer. It’s fast to implement, free to maintain, and profitable from day one. And because it’s offered right within your existing TicketSocket environment, the lift is minimal—but the upside is massive.
More revenue. More loyalty. More peace of mind.
Contact your account manager today and start offering Refund Protect through Protect Group.
