How to Configure Your Zebra TC-26 Scanner
Upon receiving your TC-26 scanner, please fully charge your device.
After the device is fully charged, you will need to connect the device to the internet. The TC-26 will prompt you to do this from the setup screen. A password is not necessary to configure on this device, however you will have the option to do so if desired.
Important Settings Need To Be Configured In Order To Properly Use Your Device.
When the device is unlocked, swipe down from the top TWICE to open the options toolbar.
You will then see a Icon for settings in the bottom right corner of the dropdown menu.
Select this icon, and head to “Display” settings.
Click on “Advanced” and select “Screen Timeout”
By default, the screen will timeout after 30 seconds. Change this setting anywhere from 5-30 minutes, prohibiting your scanner from turning off while using.
**If you plan on scanning in direct sunlight, you will need to turn off Auto-Brightness.**
This can also be done through the “Display” tab in the device settings.
Select “Adaptive Brightness” and turn this off. You can then configure your desired “Brightness Level” from this page as well.
How to download the TicketSocket Scanner App onto your device.
On the homescreen of your TC-26 device, select the “Google” folder, and open “Chrome”
In the search bar, type in the URL – “scanner.ticketsocket.com” and search for it.
Select the three dots in the top right corner
then scroll down and select “Add to Home screen”
This will create an application on the device for easy access!
Select “Add” and wait for the program to download. You can now exit out of Google Chrome.
The application will download by default to the second page of the home screen. Swipe left, and you will see the “US:TSP” application.
How to access your account from the TicketSocket Scanner App.
Upon opening the “US:TSP” application you will be presented with a login prompt. You will need to enter your Username, Password, and Site URL.
Your Username and Password are the same credentials used to access the Administrator Dashboard.
If you do not have access to this dashboard, your administrator will create user access for you.
See how to do this here: How to create user access levels
The Site URL is your ticketing domain.
This often starts with something like: TICKETS. | REGISTER. | SECURE.
Select “Log In”. From there, you will be able to select the desired event to scan.
What to know before starting to scan tickets.
There are three ways to check in guests to your event.
- Camera Scanning – This will open your device’s camera to scan QR codes.
- Laser Scanning – This is the fastest way to scan tickets on your TC-26 device. This will scan for barcodes and retrieve attendee information. You can trigger this by pressing either Yellow button on the side of your device. This option is best for events with little to no light.
- Manually Searching Attendees – If a guest’s ticket is not scanning, you will have the ability to lookup their name VIA this tab.
It is always important to familiarize yourself with the scanning and check in process before the event. We always recommend configuring your device ahead of time to ensure a fast and easy check-in process for guests at the event.
If you have any further questions, please feel free to contact a TicketSocket team member, and we will be happy to assist you!
The Ticketsocket Team